If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
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Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
How can I place an order?
How can I place an order?
You can place an order directly through our website or by messaging us on our official social media handles. For any assistance, feel free to contact our customer support team.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
Orders can be cancelled only before they are processed. Once an order has been shipped, cancellations are not possible.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive an order confirmation via email or WhatsApp with all the relevant details.
Which countries are the products delivered to?
Which countries are the products delivered to?
Yes, we provide Pan-India delivery. All orders are carefully packed to ensure safe and secure delivery.
How long does delivery take?
How long does delivery take?
Orders are typically delivered within 10–15 business days, depending on your location. Delivery timelines may vary during peak seasons.
What is your return or exchange policy?
What is your return or exchange policy?
Returns or exchanges are accepted only in cases where the product is damaged or has missing items.
What proof is required for returns?
What proof is required for returns?
A clear unboxing video is mandatory. Requests must be raised within 24 hours of delivery. Requests without proper proof may not be eligible.
What should I do if I receive a damaged product?
What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery with an unboxing video and clear images of the product and packaging. Our team will assist you promptly.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
How do I update my account details?
How do I update my account details?
You can log in to your account and update your personal details from the account settings section.
What if I forget my account password?
What if I forget my account password?
Use the “Forgot Password” option on the login page to reset your password securely.
What payment methods do you accept?
What payment methods do you accept?
We accept secure online payments, including debit cards, credit cards, UPI, net banking, and other available payment options shown at checkout.
Is it safe to make payments on your website?
Is it safe to make payments on your website?
Yes. All payments are processed through secure and trusted payment gateways to ensure complete safety and privacy.
Will I receive a payment confirmation?
Will I receive a payment confirmation?
Yes, you will receive a payment confirmation once your transaction is successfully completed.