Shipping policy

Thank you for shopping with Asterials. We are committed to delivering your jewellery safely and on time.

 

Order Processing

  • All orders are processed within 48 hours after order confirmation. Please note personalised items will take longer to process.
  • In case of high order volumes, processing may take slightly longer. Customers will be notified of any delays.

 

Shipping Charges

  • Prepaid Orders : Free shipping across India.
  • Cash on Delivery (COD) : ₹100 COD Charge is Applicable.

 

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.

 

Delivery Timelines

  • Delivery estimates are shown at the product pages & checkout. These estimates depend on your specific pincode and the items you've chosen.
  • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or customs processing.

 

Packaging

  • All jewellery is carefully packaged in secure, tamper-proof packaging to ensure it reaches you in perfect condition.

 

Lost or Damaged Packages

  • If your order arrives damaged or is lost in transit, please contact us within [24-48 hours] of delivery at support@asterials.com with your order number and images.