Refund policy

At Asterials, we are committed to delivering finely crafted pieces with the highest standards of quality. Each order is carefully inspected before dispatch to ensure a seamless experience.

 

Return Conditions :

Returns or replacements are accepted only if the product received is damaged, defective, or has missing items.

Requests based on personal preference, change of mind, or incorrect selection are not eligible for return or replacement.

Unboxing Video Requirement

To maintain transparency and quality assurance, a clear unboxing video is mandatory.

The video must be recorded from the moment the sealed package is opened, without pauses or edits, and clearly show the product and the issue.

Requests without a valid unboxing video cannot be processed.

 

Reporting Timeline

Any concern must be communicated to us within 24 hours of delivery.

Requests raised beyond this period will not be considered.

 

Verification & Resolution

All requests are subject to verification by our quality team.

Upon approval, we will arrange a replacement or an appropriate resolution, as deemed suitable.

 

Final Discretion

Asterials reserves the right to approve or decline any return or replacement request that does not comply with the above guidelines.